Changing internet provider in Switzerland: the complete guide 2026
Cancellation, notice period, disconnection, equipment return: here's how to switch your internet provider in Switzerland stress-free and halve your bill.
The answer in one sentence
To change your internet provider in Switzerland: check your contract's expiry date and notice period (often 60 days), subscribe to the new offer with an activation date, then cancel the old one in writing, and return the equipment. With proper coordination, the change happens without any interruption.
1. Check your contract end date
In Switzerland, most internet contracts are concluded for 12 or 24 months, with a notice period of 60 days before expiration. Check your last invoice or customer portal: the date is listed there.
2. Check what's available at your address
Fiber, cable, or copper: the technology depends on your building. A consultant will check the actually available speed at your location for free before any commitment.
3. Subscribe to the new offer, then cancel
First, subscribe with the new provider and set the activation date. Then, send your cancellation in writing to the old provider to avoid any interruption.
4. Return the equipment and check the final bill
Return the router or box from the old provider within the specified deadline, otherwise fees will be charged. Check the final bill: it should end on the cancellation date.
What you gain by switching
- ✓Up to 1 Gbit/s depending on your address
- ✓Wi-Fi 6 Router included
- ✓Price guaranteed for life: no increase
- ✓Cancellation coordination by our advisors
Have your situation checked for free
Leave your contact details: an advisor will check your address, your notice period, and indicate potential savings.
Frequently asked questions about changing internet provider
Can I switch internet providers before my contract ends in Switzerland?+
Yes, but if your contract has an ongoing minimum term, the old provider may charge the remaining monthly fees. The simplest approach is to prepare the change for the expiration date, respecting the notice period (often 60 days).
Will I be disconnected during the internet provider switch?+
No, if the order is respected: first, the activation of the new line is planned, then the cancellation of the old one. Our advisor coordinates both dates for you.
How much does an internet subscription cost in Switzerland after switching?+
The Yallo Home Internet offer we distribute costs 38.90 CHF per month, price guaranteed for life, up to 1 Gbit/s with Wi-Fi 6 router included. Many Swiss households currently pay between 60 and 90 CHF for an equivalent service.
Do I have to keep my landline?+
No, it's no longer mandatory in Switzerland. An internet-only offer is sufficient, and you can keep your landline number if you wish by requesting portability.
What if I move during my subscription?+
Moving is a good time to change providers: most contracts provide for an easier transfer or cancellation. Mention this to the advisor during the callback.
Can I switch internet and mobile at the same time?+
Yes. ATELCO MOBILE distributes mobile offers starting from 9.90 CHF per month and home internet for 38.90 CHF per month. A single callback is enough to organize both changes.