Cancelling your internet subscription in Switzerland: deadlines, letter and pitfalls to avoid
60-day notice period, written cancellation, material return: everything you need to know to cancel your internet subscription in Switzerland without unnecessary costs.
The answer in one sentence
To cancel an internet subscription in Switzerland: send a written cancellation at least 60 days before the contract expires, keep proof of dispatch, return rented equipment on time and check the final invoice.
Notice period: generally 60 days
Most Swiss providers require termination at least 60 days before the contract expires. If this deadline is missed, the contract is often extended for several months.
Termination must be in writing
Send your termination in writing (letter or customer portal), with your name, address, customer number and desired date. Keep proof of dispatch.
Equipment must be returned
Box, router, TV decoder: rented equipment must be returned to the provider within the specified period, otherwise it will be charged, sometimes several hundred francs.
Check the last invoice
Check that billing stops on the termination date and that no paid services continue. Lodge a written complaint in case of an error.
Cancellation letter template
First name Last name Street and number Postcode City Provider name Customer service Place, date Subject: Cancellation of my internet subscription – customer no. XXXXX Dear Sir or Madam, I hereby cancel the above-mentioned internet subscription at the end of the current contract term, in accordance with the notice period. Please confirm in writing the effective cancellation date and the arrangements for returning the equipment. Yours faithfully, Signature
Have your situation checked for free
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Frequently asked questions about internet cancellation
What is the notice period for an internet subscription in Switzerland?+
Most often 60 days before the contract expires, but some providers apply 30 days. The exact duration can be found in the general terms and conditions and in your customer portal.
What must an internet termination letter contain?+
Your first and last name, your installation address, your customer or contract number, a clear request for termination, the desired date, and your signature. Request written confirmation.
Can I terminate immediately if I move?+
If the provider cannot serve your new address, early termination is generally accepted upon presentation of proof of residence. Otherwise, a line transfer is offered.
What happens if I terminate too late?+
The contract is renewed, often for 12 months or month-to-month depending on the conditions. You can still prepare for the change for the next due date.
Do I have to terminate before subscribing to a new offer?+
No. First subscribe to the new offer and set the activation date, then terminate the old one for the same date. This avoids any internet outage.
Can ATELCO MOBILE help me with termination?+
Yes. Our advisors check your notice period, tell you the optimal changeover date, and coordinate the activation of your new line for 38.90 CHF per month.